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Improving Communication at North Cross

6/24/2020

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Having systems which are user-friendly, efficient, and interconnected benefits you, our families, and us, the School.  Over the past year, our team has looked for ways to make your interactions with North Cross more convenient and less complicated.  
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We’ve found a company who will make things more efficient, more convenient, and more integrated than our current approach. Beginning this July, rather than deal with three different entities, we will partner with FACTS Management Company. FACTS will replace onCampus (managing admission, parent resources and student records such as homework and grades), Smart Tuition (student billing and account management), and School and Student Services (financial aid and Tailored Tuition).  ​
FACTS is used by over 7,000 schools nationally and internationally and has an excellent reputation for both integrating parent, student and school services and providing customer service. FACTS and its Family Portal will help you with your North Cross student account and billing, academic records, and financial aid programs. Through the FACTS Family Portal or FACTS Family App, you will even be able to pre-order student meals from our cafeteria as well as view a line by line list of items purchased.
As a parent, you will now only need just one username and password to interact with us. You can access FACTS by phone, online, or through your smart device via the new FACTS app.We’ve anticipated questions you might have: 
How safe is FACTS? 
FACTS is SSAE 18 audited. The Statement of Standards for Attestation Engagement is an audit standard designed for third-party service organizations. The SSAE 18 results of vendor service organizations are used in audits of many institutions, and they address all aspects of the service organization’s control environment. FACTS is SSAE 18 Audited on an annual basis. FACTS is also PCI DSS Level 1 validated. The Payment Card Industry Data Security Standards (PCI DSS, or more commonly, PCI) are a set of standards set forth by the four major card associations to protect cardholder data. All merchants and processors need to have physical, electronic, and procedural controls in place to ensure that cardholder data is stored and handled securely at all times. FACTS is PCI Level One Compliant.

When is the transition taking place? 
We are working on this now and on July 1, we will be using FACTS.

Will I receive information with instructions telling me what I need to know and do? 
Yes, in the next few weeks you will be receiving information on how to sign in, complete the setup of your account and where important information can be found.

Is all my current information being moved to FACTS?
Yes, we’re transferring information from each of the current systems to FACTS. Your contact information and student information are being moved, by us, to FACTS. 
When you first log in to FACTS, you will need to verify the information that has been transferred is accurate.  For example, you may need to update your address, email, or phone numbers if they have changed.  

Your Smart Tuition account will still be available to you for the next 2 years if you need to refer to it; however, it will no longer be active for billing, tuition or account payment.

Is there any of my information that won’t be transferred to FACTS? 
Yes, there is information we will not transfer. We will not transfer your bank account, credit card, or payment information. You will have to set these up. You will also need to set the frequency of payments and payment dates. Remember, if you choose the 10 or 12 payment plans, you will pay a $175 per family convenience fee for these payment options.

If School and Student Services (SSS) is being replaced and I wish to apply for Tailored Tuition (TT) next year, do I use FACTS?  
Yes. In fact, you will see the link to apply for financial aid on your FACTS home page. Just follow the link provided to apply. Your history from SSS will not be imported, but for those who are currently on Tailored Tuition, we have a summary of your current application on file along with a copy of your current signed TT agreement.

When do I need to set up my account? You will soon be notified when it is time for you to set up your FACTS account. You will be given instructions on how to do so. You will need to complete your set-up by July 10th.

If I have questions, who do I call? 
FACTS is available (7:30am-8pm) to handle your account set up questions. The FACTS phone number is 1-866-441-4637 FACTS is able to be accessed online and through your smart device.  Chat is also available and may be your quickest way to get the help you need. For help with Financial Aid Application, please call 1-866-315-9262.For school-related issues, such as viewing your child’s grades, schedule changes, or non-financial matters, you will still call your North Cross contacts.
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    Christian J. Proctor, PhD

    Dr. Proctor is the ninth Head of School at North Cross and has served as such since 2011. He has more than 30 years of experience in education. He has served as headmaster at Porter-Gaud School in Charleston, South Carolina, St. Martin’s Episcopal School in Metairie, Louisiana, Grace Episcopal School in Monroe, Louisiana, and as Interim Headmaster at Wesley Academy in Houston, Texas. In each location, Dr. Proctor’s tenure was marked by creativity, innovation, and school growth. 

    Dr. Proctor earned his Bachelor’s Degree in Geology from Colgate University, a Master’s Degree in Geology from Duke University, and a Ph.D. in Curriculum and Instruction from the University of North Carolina at Chapel Hill. A native of Chapel Hill, NC, Dr. Proctor and his wife, Ellie, have two children, Katherine and Andrew ’14.

    He can be reached at cproctor@northcross.org.

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4254 Colonial Avenue
Roanoke, Virginia 24018
540-989-6641 • (540) 989-7299 (FAX)

HOURS: M-F; 8AM-4PM

North Cross School is an independent, coeducational, college-preparatory day school founded in 1944 and governed by a volunteer Board of Trustees.

All contact information listed on this website is for official North Cross School business only. North Cross School does not accept unsolicited advertisements sent to school email addresses, phone numbers, or fax numbers listed on this site.

North Cross School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, or any other legally protected status in the administration of its educational, admission, financial aid or employment policies, or any other programs administered by the School. For more information, read our Inclusivity Statement.

​Accreditation
North Cross is accredited by the Virginia Association of Independent Schools. North Cross School's Junior Kindergarten is accredited by the Virginia Association of Independent Schools who is recognized by the Board of Education pursuant to §22.1-19 of the Code of Virginia authorizes the Virginia Council for Private Education to accredit private nursery, preschool, elementary and secondary schools in Virginia
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Memberships
North Cross is a member of the National Association of Independent Schools, National Association for College Admission Counseling, and Potomac and Chesapeake Association for College Admission Counseling, The Cum Laude Society and the Council for Advancement and Support of Education.

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Faculty and Staff Links
North Cross Shanghai
Employment Opportunities
  • WHO WE ARE
    • Vision & Values
    • Diversity & Inclusion
    • Building Character
    • Board of Trustees
    • Senior Administration
    • Our new Head of School: Armistead Lemon '95
    • Director of Development Search
    • Head of School's Blog
    • Campus Map
    • In the News
    • NOW@NORTHCROSS
  • ACADEMICS
    • Lower School >
      • Early Childhood Program
      • First through Third Grades
      • Fourth and Fifth Grades
      • Meet Our Faculty
    • Middle School >
      • Sixth through Eighth Grades
      • Meet Our Faculty
    • Upper School >
      • Ninth through Twelfth Grades >
        • Global Studies Distinction
        • STEM Distinction
        • Fine Arts Distinction
        • Internship Program
      • Course Catalog
      • College Counseling
      • Meet Our Faculty
    • The Talfourd H. Kemper Library
    • CrossWalk for Learning Differences >
      • Meet Our Faculty
  • ARTS
    • Band
    • Chorus
    • Studio Art & Graphic Design
    • Theater
    • Friends of the Arts
  • ATHLETICS
    • Athletics Calendar
    • Teams & Schedules
    • Championships & Awards
    • Forms
    • Facilities
    • Meet Our Athletics Staff
    • Athletic Boosters
    • In the News
  • STUDENT LIFE
    • Dress Code
    • Extracurriculars
    • International Students
    • Boarding at North Cross
    • After-School Opportunities
    • Summer Programs
  • PARENT/Alumni RESOURCES
    • Log in to FACTS
    • School Calendar
    • Back-to-School
    • Student & Parent Handbook
    • Parent Opportunities
    • Need to Get in Touch?
    • Covid Protocols
    • Alumni >
      • Awards
      • Athletic Hall of Fame
      • In the News
      • Class Notes
      • In Memoriam
    • Spirit Stores >
      • Apparel
      • Gifts & Accessories
      • Athletics
  • ADMISSIONS
    • COVID-19 Updates
    • What is an independent school?
    • Inquire & Tour
    • How to Apply
    • Tuition and Fees
    • International Student FAQs
    • Meet Our Team
  • SUPPORT
    • Give to North Cross
    • The Legacy Campaign
    • Meet Our Team
    • Corporate Sponsors
    • Foundation Tax Credits Program